ECB Services – The Hospitality Club

020 7609 5279

Two Decades of Excellence in Hospitality Staffing

restaurant manager and his staff in kitchen. interacting to head chef in commercial kitchen

Our Story

Founded in 2002, ECB Services has grown to become a trusted name in the hospitality industry across Greater London. What started as a small agency with a passion for quality service has evolved into a comprehensive staffing solution for hotels and restaurants looking to enhance their guest experiences.

Over the years, we have had the privilege of working with some of the most prestigious hotels and restaurants in Greater London. Our clients trust us to deliver exceptional service, whether it’s for a single event or ongoing staffing needs.

Our mission

Our mission and vision

Committed to Quality and Reliability

” At ECB Services, our mission is simple: to provide exceptional staffing solutions that meet the highest standards of the hospitality industry. We strive to exceed our clients’ expectations by delivering experienced, professional, and reliable staff tailored to their specific needs.  “

Leading the Way in Hospitality Staffing

” We envision a future where ECB Services continues to be the go-to staffing agency for hotels and restaurants in London. By continuously adapting to the evolving needs of the hospitality industry, we aim to set new benchmarks for service excellence and client satisfaction.  “

Our Values

Core Principles Driving Our Success

  • Quality: We maintain rigorous standards to ensure our staff are among the best in the industry.
  • Reliability: Dependability is at the heart of our service; we are always here when you need us.
  • Professionalism: Our staff are not only skilled but also uphold the highest levels of professionalism and courtesy.
  • Flexibility: We tailor our services to match the unique requirements of each client, offering bespoke staffing solutions.
  • Integrity: We operate with honesty and transparency, building lasting relationships based on trust.
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Client Testimonials

I just wanted to take a moment to share my appreciation for working with you and your team over the past eight years. The experience has been truly outstanding. ECB Services has consistently demonstrated a deep understanding of the fast-paced nature of the hospitality industry.

Blazhe Stoev - Head of Events Operations Novotel West London

We have been working with ECB for many years now and they have always been very reactive and helpful with any request, helping the business a lot securing last minute shifts and ensuring we have the right people. We discuss and communicate different options for different shifts to make sure we have the best people with the most inside experience for each shift. I’m happy to keep this relationship as it’s of course beneficial for both parts.

Arturo Colomer - F&B Service Manager Ibis London Blackfriars

I can say that we work well in the past and you was managing to deliver what we requested from you. You was always reachable and looking to provide people with experience in Housekeeping which was making our job easy at the time of training provided. I will love to cooperate in future, I know that if I need help and support, you will be the first one to be in contact.

MARIA-GABRIELA NEACSU - Housekeeping Manager -GREAT SCOTLAND YARD HOTEL

Working with your team has been a consistently positive experience. I particularly appreciate the professionalism and proactive communication from everyone involved. The level of attention to detail and the high quality of service you provide have been invaluable to our department's operations.  It has been a pleasure to collaborate with you all, and your support has made a significant difference.

Ramona Mocanu - Head Housekeeping Hyatt Regency London Albert Embankment

ECB Services has consistently provided us with high-quality support, often at short notice. Their professionalism, efficiency, and understanding of our requirements have made them a trusted partner in meeting our staffing needs. We greatly value their reliable service and would not hesitate to recommend them to other organisations.

Kire Velkov - CONFERENCE & BANQUETING OPERATIONS MANAGER Pullman

Our partnership with ECB Services has been invaluable over the past five years. Their team is consistently professional and reliable, and their response time is always excellent. It has been a pleasure to work with a staff agency that truly understands our needs and consistently provides high-quality support

Sam Samiee- Operations Manager Mercure London Earls Court

Time and time again, you’ve provided us with qualified, professional, and personable candidates who fit seamlessly into our team. It’s clear that your team takes the time to carefully screen for both skills and attitude, something that makes a real difference in our business. I highly recommend ECB Services to anyone in the hospitality industry looking for a reliable and dedicated staffing partner.

Blazhe Stoev - Head of Events Operations Novotel West London

The team at ECBSERVICES are not only professional and reliable, but they also bring a warmth and positive energy that blends seamlessly with our own staff. The individuals they provide are well-trained, adaptable, and quick to understand our way of working, which makes a huge difference in the fast-paced environment of hospitality. We are truly grateful for their continued support and would highly recommend ECB SERVICES to any hospitality business looking for a dependable, trustworthy, and caring staffing partner.

Bledar Bushi – Retail F&B Manager Mercure London Earls Court

We have worked with ECB Recruitment Agency for many years and have always had a very positive experience. The team is professional, supportive, and truly understands our needs. I appreciate their personalized approach and the effort they put into matching us with the right manpower. Highly recommended for anyone looking for a reliable recruitment partner.

Andrea Csaki Imperial Hotel Group

Over the past few years, we have built a fantastic partnership with Daniela and her team at ECB. Their office team are great to work with, ensuring our core regular team members are available for our services.   More importantly team members are trained to our standards and fully understand the values of our hotel. it’s an absolute joy working with ECB, and we look forward to further strengthening our partnership in years to come. Thank you for your continued support.

Foysal Ahmed – Director of Event Operations Royal Lancaster London Hotel

We are happy to share that our experience working with ECB services has been consistently positive. Their team is professional, reliable, and a pleasure to work with.

Chaitanya - Team Leader ibis budget London Whitechapel

We really enjoy working with ECB Services. Their team is always professional, reliable, and responsive to our needs, which makes a real difference in the smooth running of our operations. We are very pleased with the partnership and will continue to work with ECB as our preferred supplier for staffing support.

Marina Radojevic - Service Delivery Manager Friends House

We have had the absolute pleasure of working with ECB SERVICES for quite some time, and we can honestly say they have become an invaluable partner to our Bar and Restaurant. Whenever we’ve needed extra hands, whether during busy weekends or unexpected staff shortages, they have always stepped in with efficiency and care.

Bledar Bushi – Retail F&B Manager Mercure London Earls Court

Join Our Journey

Be a Part of Our Success

Are you passionate about hospitality and looking to join a dynamic team? ECB Services is always on the lookout for dedicated professionals to join our growing family. Explore exciting career opportunities with us and be a part of a company that values your skills and contributions

Contact us